Please add further comments and follow the discussion on another post: "Account Disabled after Property Listing" where we are adding additional insights and avenues to possible redress:
On that last snippet, I'm afraid as small business owners, we would rather not lose business, especially when we have done everything that has been asked of us.
Given the lack of progress and support from the Partner Support Team, I might also suggest that Partners consider writing a letter to Glenn Fogal, the CEO for Booking Holdings, which owns an operates Booking.com.
Concurrently, I would also suggest submitting a complaint directly to the Audit Committee of the Booking Holdings Board of Directors or the Management Team here: Code of Conduct | Booking Holdings. Our official complaint to Booking.com has not been responded to. We will be taking this approach next.
This page also includes a copy of the Group's Code of Conduct. Clearly, in this example, Booking.com is not living up to it's Code of Conduct:
"We are committed to listening, learning, and creating a work environment that is free from prejudice and discrimination."
"ABSOLUTE INTEGRITY. We will always strive to do the right thing and achieve success with integrity and accountability."
"We expect you not to do anything to compromise our commitment to integrity—we would rather lose business than gain it improperly"
However, in the first instance, I would suggest submitting a complaint directly to the Audit Committee of the Booking Holdings Board of Directors or the Management Team here: Code of Conduct | Booking Holdings. This page also includes a copy of the Group's Code of Conduct. Clearly, in this example, Booking.com is not living up to it's Code of Conduct:
"We are committed to listening, learning, and creating a work environment that is free from prejudice and discrimination."
"ABSOLUTE INTEGRITY. We will always strive to do the right thing and achieve success with integrity and accountability."
"We expect you not to do anything to compromise our commitment to integrity—we would rather lose business than gain it improperly"
I would suggest reporting this issue to the CMA as well as Trading Standards (even though the latter is more geared towards consumers). A report to BBC's Moneybox and Watchdog may also be appropriate. It's Big Business stamping on the little guys - even though BDC wouldn't have a business without it's partners. I can't think why they are doing this or why they think for one minute, it's acceptable, and despite asking many times for an explanation, none has been forthcoming.
Please add further comments and follow the discussion on another post: "Account Disabled after Property Listing" where we are adding additional insights and avenues to possible redress:
Account disabled after property listing | Booking.com for Partners
Please follow another post, where I am adding additional details that may help to lead to redress: "Account disabled after property listing"
Account disabled after property listing | Booking.com for Partners
On that last snippet, I'm afraid as small business owners, we would rather not lose business, especially when we have done everything that has been asked of us.
Given the lack of progress and support from the Partner Support Team, I might also suggest that Partners consider writing a letter to Glenn Fogal, the CEO for Booking Holdings, which owns an operates Booking.com.
Booking.com: Legal.
I believe his email address is: glen.fogel@booking.com
Concurrently, I would also suggest submitting a complaint directly to the Audit Committee of the Booking Holdings Board of Directors or the Management Team here: Code of Conduct | Booking Holdings. Our official complaint to Booking.com has not been responded to. We will be taking this approach next.
This page also includes a copy of the Group's Code of Conduct. Clearly, in this example, Booking.com is not living up to it's Code of Conduct:
"We are committed to listening, learning, and creating a work environment that is free from prejudice and discrimination."
"ABSOLUTE INTEGRITY. We will always strive to do the right thing and achieve success with integrity and accountability."
"We expect you not to do anything to compromise our commitment to integrity—we would rather lose business than gain it improperly"
I might also suggest a letter to Glenn Fogal, the CEO for Booking Holdings, which owns an operates Booking.com.
Booking.com: Legal.
I believe his email address is: glen.fogel@booking.com
However, in the first instance, I would suggest submitting a complaint directly to the Audit Committee of the Booking Holdings Board of Directors or the Management Team here: Code of Conduct | Booking Holdings. This page also includes a copy of the Group's Code of Conduct. Clearly, in this example, Booking.com is not living up to it's Code of Conduct:
"We are committed to listening, learning, and creating a work environment that is free from prejudice and discrimination."
"ABSOLUTE INTEGRITY. We will always strive to do the right thing and achieve success with integrity and accountability."
"We expect you not to do anything to compromise our commitment to integrity—we would rather lose business than gain it improperly"
I would suggest reporting this issue to the CMA as well as Trading Standards (even though the latter is more geared towards consumers). A report to BBC's Moneybox and Watchdog may also be appropriate. It's Big Business stamping on the little guys - even though BDC wouldn't have a business without it's partners. I can't think why they are doing this or why they think for one minute, it's acceptable, and despite asking many times for an explanation, none has been forthcoming.
Will do. And I agree... it's double standards and unfair trading terms. As such, we have also reported this issue to the CMA (Competition Markets Authority): Report a competition or market problem - GOV.UK (www.gov.uk)
We are calling them most days but I think they're getting p**sed off with us now. The feeling is mutual :-)