Janita, I need payment urgently of the money that booking.com has received from my guests that have come and gone. It is unfair that we sit here out of pocket because of your delays and booking.com is earning interest on OUR money!!! Totally ridiculous. I need a time frame PLEASE. When is this going to be sorted out?
Its sad really. They have received the money from my guests and are sitting with it. That's ridiculous. All they can say is "be patient". Why can't they pay us out in the meantime? They are gaining interest from the bank on money that they have earned through our properties. Totally unfair!
"my issues"!!!!!!!.....the issue seems to be on your side. I am still waiting for your people to get the location verification done. Its now a month gone by and no contact whatsoever from that department. You were supposed to get someone to call me to do a video call at the property. When is this going to take place????? I need answers please. At least release my payouts for guests that have come and gone and already paid you for their stay!!! I am out of pocket because of this
In have sent numerous messages via the extranet. All they say is "be patient ". I am done being patient. What is the way forward? It's almost a month now and no joy whatsoever. This is ridiculous
It's really disappointing. They have suspended my payouts but I am supposed to honour all bookings. I am now funding the expenses out of my own pocket. I am very, very disappointed in booking.com. i never expected this kind of treatment from such a "reputable " company. Is there no higher authority that can deal with this? All I get is a consultant on the other side who offers no help at all but just asks me to be patient. My patience has worn out now.
I demand an explanation as to why this is taking so long. Simply asking me to be patient is not enough. WHAT IS THE DELAY?
It's over a month now
Nothing has changed since 5 October!!! Still in the same position. Still being told to "be patient".
Really frustrating. Its long over a month now
Janita, I need payment urgently of the money that booking.com has received from my guests that have come and gone. It is unfair that we sit here out of pocket because of your delays and booking.com is earning interest on OUR money!!! Totally ridiculous. I need a time frame PLEASE. When is this going to be sorted out?
Its sad really. They have received the money from my guests and are sitting with it. That's ridiculous. All they can say is "be patient". Why can't they pay us out in the meantime? They are gaining interest from the bank on money that they have earned through our properties. Totally unfair!
"my issues"!!!!!!!.....the issue seems to be on your side. I am still waiting for your people to get the location verification done. Its now a month gone by and no contact whatsoever from that department. You were supposed to get someone to call me to do a video call at the property. When is this going to take place????? I need answers please. At least release my payouts for guests that have come and gone and already paid you for their stay!!! I am out of pocket because of this
In have sent numerous messages via the extranet. All they say is "be patient ". I am done being patient. What is the way forward? It's almost a month now and no joy whatsoever. This is ridiculous
It's really disappointing. They have suspended my payouts but I am supposed to honour all bookings. I am now funding the expenses out of my own pocket. I am very, very disappointed in booking.com. i never expected this kind of treatment from such a "reputable " company. Is there no higher authority that can deal with this? All I get is a consultant on the other side who offers no help at all but just asks me to be patient. My patience has worn out now.