รับข้อมูลล่าสุดด้านการเดินทางอยู่เสมอ ทั้งข้อมูลเชิงลึก การวิเคราะห์ และข้อมูลจากผู้เชี่ยวชาญ
ข้อมูลการพัฒนาล่าสุดของ Booking.com ซึ่งเกี่ยวข้องกับธุรกิจของท่าน รวมทั้งแสดงผลงานยอดเยี่ยมที่ท่านทำ
พูดคุยทางออนไลน์กับคู่ค้า Booking.com ท่านอื่น ๆ เพื่อรับเคล็ดลับและคำแนะนำที่ดีที่สุด
ไม่ว่าเป้าหมายทางธุรกิจของท่านจะเป็นอะไร ตัวช่วยของเราก็ทำให้ท่านประสบความสำเร็จบน Booking.com ได้
เรียนรู้วิธีจัดการที่พักและเอกซ์ทราเน็ตของ Booking.com ได้จากศูนย์ช่วยเหลือคู่ค้า โดยชุดบทความของเรามีเนื้อหาครอบคลุมคำถามที่พบได้บ่อยจากคู่ค้าของเรา
Sadly, I am not the only owner/manager who has this problem with BDC calendar sync. There are many other problems with BDC, so I only list 3 properties on BDC - I have many more that I could add, but there are already too many problems with BDC and I can get bookings on AirBnB easily enough.
BDC support have recently ignored this issue. We, the owners, need to keep pressuring BDC support to fix their systems ....
Hi Adrian, your English is fine, so nothing to worry about!
In Property > Policies > Guest Information, we can set our Check-in and Check-out times. There is also a setting for "Want to know what time your guest will arrive?"
Ours are check in from 15.00 and check out by 10.00 - this gives us time to clean and prepare the property for the next guest. And yes, we want to know what time the guest expects to arrive.
Guests often request early check-in - when they set their arrival time, we get a message on BDC asking if it is ok to check-in at those times. When we click to reply, we get the option to accept free of charge or to say "subject to availability" or to charge the guests for early check-in.
Sometimes, guests enter 01.00 when they mean 13.00. I hope this is the case with your guest!
I've just had yet another double booking. Property already booked via AirBnB. BDC calendar sync showing AirBnB as "Okay", yet BDC took a booking that overlapped this booking with 3 empty nights.
Of course, that means I need to move the guest into another property, which luckily, I can do, but my 3 empty nights are now blocked by the double booking. It was actually 4 empty nights, but the last of those was blocked by another double booking caused again by BDC calendar sync not working.
So now I am losing money - lots of money - due to BDC calendar sync not working.
Please please please find out when Booking.com will fix the calendar sync. I keep getting double bookings and it's costing me a lot of money ...........
"... the ratings will no longer be used to calculate your overall review score .... Having this independently chosen score is in keeping with industry best practices"
AirBnB use the ratings of cleanliness, location etc to calculate an overall score, in a very similar way to the system that BDC is moving away from
TripAdvisor appears to use a 1/2/3/4/5 system, which appears to be more like what BDC are moving to
Which of AirBnB / TripAdvisor review systems is considered "industry best practices"?
In Property > Your Profile, you can add your own text about the property. This is not shown as the default text so guests may not see it unless they click something to view more details.
Unfortunately, there's little or nothing we can do about nonsense, rude or false reviews. We're all going to get them one day, because that's what some people do. Some people will buy 2 lottery tickets, win the jackpot, then complain that the second ticket won nothing.
If you can't turn a review into a marketing opportunity, ignore it. It'll soon get buried by good reviews. The occasional bad review tends to stand out as "grumpy customer" rather than "poor accommodation and poor service".
I just had a "Message from Booking.com" .... looked at it on Pulse and we can't reply to it either .... so no way whatsoever to message BDC from Pulse ...