Wayne Cahoon

Rhonda,

In the Property > Policies > Guest Requirements > Edit > "Do you want guests to enter their home address when booking" question DOESN'T work fully as the Town information is not reported to me when I get a booking. Also see Guest Information, there is a question there that asks "Can guests book without providing address details?" but as I said before, NO, NONE, NADA city information is relayed to me when a booking comes in.

Ronda,

Booking.com isn't chasing after someone to pay or the get the correct information so I request it up front or no booking is accepted.

This is what I receive from Booking.com.

• Name
• Phone #
• Street address
• City
• Zip - Some times

No State or true country. I say TRUE country as I've had it list a country based on the zip code, but if the zip code is entered in wrong then it's not usable. I NEED the other info listed on a previous posting to exclude the riff raff and give me the info I need to run my place.

I don't know if it's changed, but in the past I would receive C/C's without a 3 digit code. I've learned to demand a code and then I pre-autherize it before I accept it or it'll be rejected IF it didn't come in the original booking.

Some lessons have been hard learned.

Wayne TGH B&B Owner

New to the linking idea. What is needed and how much does it cost to do this linking. I use booking.com, Expedia.com, Hotel Bonanza and Webervations right now and want to add Airbnb.

Wayne TGH B&B Owner

PS I use a photo of my B&B as you can't even tell it's me in a close up photo.

What I do is push their emailed reservations to my phone so I have their contact info handy, but with foreign visitors it's been very difficult to get in contact with them. I've found the sooner I get in touch with a guest the better chance I get a response. In 11 years of running our B&B we've had only one guest sitting on the bench waiting for us to arrive.

Booking.com is very insensitive to the little guys that don't have a front desk manned 24/7. As best as I can tell they don't make ANY provision to ask the guests specific questions at the time of booking. In fact they prefer to ask as few questions as possible as not to make the person booking feel like they are getting the third degree integration and possibly not book through them.

Here what I need to know from every guest.

• Are there any food restrictions I should know about?
• Approximately what time will you be arriving? We'll need to know when your arriving so that we can be here to show you the room as we don't have a front desk manned.
• What is your home address State or Country? As Booking.com doesn't collect this info. I've found it a real pain in the butt having to look up their zip code or Country that is just another step we have to do when the booker can enter it in a second.

I've had pretty good results the faster I get this email sent to them as they are still in the booking mind set.

Some guests leave the room a mess, while other clean up the room and make the bed before they leave even though I have to strip the bed after they leave. And then some guests strip the beds before they leave. I always make sure the mattress pads are as clean as the sheets without a speck dirt or stains on them. You never know who is going to be looking at them. That is the same reason to wear clean underwear with no stains... You never know who is going to be looking at them.

I also have had a guest ask where the clean linens are so she could make the bed for me. I politely declined her offer.

Brooke the icon level images are still not displaying correctly. I have 2 posts and 7 comments with no icon level image being displayed, while Maree Ann Smith has just 2 comments and she has her leaf already.

Somewhere the images should be visible with a description of their meaning. Or you could make them using universally known icons such as a leaf, seedling, small tree and a massive great oak tree. Everyone would get the meaning of those right away. I have no idea which one of the two middle level images are above the other.