I just had a booking for our one cottage that is a 4 sleeper. Guests arrived and they were 3 adults and 2 children, however, they booked for 2 adults and 2 children. Not only did I lose the income for 1 adult but I have a cottage that is a 6 sleeper that they could have easily booked. They admitted that this is what they do, book for 4 and arrive with 5 and one of the kids sleep on the floor because you can't cancel their booking and if you charge they write a bad review.
Thank you! Will definitely do so.
I just had a booking for our one cottage that is a 4 sleeper. Guests arrived and they were 3 adults and 2 children, however, they booked for 2 adults and 2 children. Not only did I lose the income for 1 adult but I have a cottage that is a 6 sleeper that they could have easily booked. They admitted that this is what they do, book for 4 and arrive with 5 and one of the kids sleep on the floor because you can't cancel their booking and if you charge they write a bad review.