En güncel seyahat bilgileri, analizler ve uzman görüşleriyle gelişmelerden haberdar olun.
Yaptığınız harika işleri öne çıkarmanın yanı sıra, işletmenizle alakalı en güncel Booking.com gelişmeleri.
En iyi ipuçları ve tavsiyeler için diğer Booking.com ortaklarıyla online olarak etkileşime geçin
İş hedefiniz her ne olursa olsun, çözümlerimiz Booking.com'da başarıya ulaşmanıza yardımcı olabilir.
Ortak Yardımında tesisinizi ve Booking.com extranetinizi nasıl yöneteceğinizi öğrenin. Makalelerimiz ortaklarımızın en çok sordukları soruları yanıtlıyor.
Interesting, if you didn't see support in my posts - too bad. As I said, many people hear only what they want to hear.
I am on Booking.com since 2009 and I've faced the amount of challenges and hosted the amount of guests that you probably never will. Almost every struggle that a host had experienced here I am able to relate, because I've already been there and done that. Life gets easier once you're able see the bigger picture of the whole system.
Take care Karen, everything will be fine.
I am an easy going person when I'm on a vacation. ;)
Otherwise yes I am quite argumentative - thanks, I infact do listen, I'm just pointing out different perspectives, not everything is so black & white.
But unfortunately many people hear only what they want to hear. :)
Even CCTV is not a solid evidence. The guest could state that it wasn't them on the footage.. and booking.com will not force them to send them pictures of themselves ect to verify this. I even don't imagine doing this as a guest.
We must take into consideration that some hosts make a "false" reports because of the hurt egos.
Even I reported one snob of a guest with lack of respect who scored us very low and I was offended by the score and because of that I made a report and blocked them so that I felt better afterwards.. lol But the report wasn't rightfull in this case.
Basicly I don't really see what solution could this bring to a host. But I beleive they receive a lot less phone calls from frustrated hosts because of this misconduct report feature that heals our damaged egos at least a little when we click "block this guest". :)
I think in general they colect the data for future improvment, how to gently approach the guests and make them a better guests with proper informing. Used more as a prevention tool and not as much for solving current pending incidents.
For me it is not inconvenient, I'm a easy going person. I generally don't review places because I either forget or I don't care that much about that. But if I do I give it a 10 if I enjoyed my stay (even though it doesn't "deserve" a 10 if I would go into micro details and put a really "fair" score). It's all about different perspectives. Based on my experiences those guests who see little flaws will always see them - regardless.
About the scoring system.. I have cca 900 reviews and overal score 9,4.
With the new review system I received only three scores (from 1.10.2019) out of 70 reviews:
Overall 9 (categories 8,75)
Overall 8 (categories 7,50)
Other reviews were scored by the old system. I also scored quite many 10s but I can't tell were those scored under the old or new system.
But I didn't yet receive a score where categories were higher then an overall score. But I am ready for them :)
I think this "report misconduct" feature is more like to give host some kind of "fake" clousure, so we feel better when we block them (altohugh in most cases this guest probably wouldn't book our place in future anyway).
Evidence? I think it is really hard to prove anything at all.. specially when the reported guest denies everything and in such case Booking.com probably can't do nothing about it. :)
There is no particular reason.
The categories are still rated with smileys (not a 1 - 10 slider) so the comparisment (why all 10s and why overall a 9) is basicly out of place.
When guest scored a ":D" you received a 10 (This is a range between 8 - 10 with the new system).
If BDC will replace smileys with 1 - 10 slider also in categories, it is more likely that we will receive "less" 10's and "more" 9s.
It should be a full amount.
By managing this directly with the guest.