I have today further checked different scenarios based upon the issue I had mentioned above. I was very delighted to see that a fix had been implemented so quickly. While it seems that the fix that was implemented works well when the number of persons inputted are all adults, for some reason it is not working when there are adults + children.
Take for example: I input 6 adults. We have our 2 bedroom apartment with base rate for 4 persons with scaling rates for the 5th and 6th person. Our apartment is available for the dates given and shows up with rates for 4, 5 and 6. If I try to choose the apartment for 4 persons or 5 persons at the corresponding rates for 4 or 5 persons, I get a popup on the right saying that "your whole family will not fit in your selection." If I then force the issue and hit "reserve", on the next booking page on the left it shows in red writing, "You still need to fit 2 more adults". This is a perfect double check and great solution. Furthermore, if I wish to select 2 different apartments to accommodate the 6 persons, yet put in one apartment for 2 persons and another apartment for only 3 persons, the popup appears on the original page and on the next booking page the red writing also appears.
NOW if I put instead 4 adults and 2 children (aged 12, 12), then the same 2 bedroom apartment will show up with rates for 4 persons, 5 persons and 6 persons. However, unlike when there are all adults, if I select the apartment for 4 or 5 persons, it allows this without any popup alerting that the selection does not match the number of people. Likewise when I hit reserve (for 4 or 5 persons), on the next booking page there is also no writing in red script on the left doubly stating that there are more people that need to be fit in. The same holds true for multiple room bookings. I can essentially put in a family of 6 and book two smaller apartments for 2 persons each, one apartment for 3 and another for 2, etc.
I have written an email to customer service (customer.service@booking.com) with multiple screenshots showing what I have said above.
Fantastic! Thank you booking.com for taking my post seriously and for immediately making the changes necessary. What you have changed is now SOOO much better! Keep up the great work!
I have today further checked different scenarios based upon the issue I had mentioned above. I was very delighted to see that a fix had been implemented so quickly. While it seems that the fix that was implemented works well when the number of persons inputted are all adults, for some reason it is not working when there are adults + children. Take for example: I input 6 adults. We have our 2 bedroom apartment with base rate for 4 persons with scaling rates for the 5th and 6th person. Our apartment is available for the dates given and shows up with rates for 4, 5 and 6. If I try to choose the apartment for 4 persons or 5 persons at the corresponding rates for 4 or 5 persons, I get a popup on the right saying that "your whole family will not fit in your selection." If I then force the issue and hit "reserve", on the next booking page on the left it shows in red writing, "You still need to fit 2 more adults". This is a perfect double check and great solution. Furthermore, if I wish to select 2 different apartments to accommodate the 6 persons, yet put in one apartment for 2 persons and another apartment for only 3 persons, the popup appears on the original page and on the next booking page the red writing also appears. NOW if I put instead 4 adults and 2 children (aged 12, 12), then the same 2 bedroom apartment will show up with rates for 4 persons, 5 persons and 6 persons. However, unlike when there are all adults, if I select the apartment for 4 or 5 persons, it allows this without any popup alerting that the selection does not match the number of people. Likewise when I hit reserve (for 4 or 5 persons), on the next booking page there is also no writing in red script on the left doubly stating that there are more people that need to be fit in. The same holds true for multiple room bookings. I can essentially put in a family of 6 and book two smaller apartments for 2 persons each, one apartment for 3 and another for 2, etc. I have written an email to customer service (customer.service@booking.com) with multiple screenshots showing what I have said above.
Hoping this can likewise be fixed quickly.
Fantastic! Thank you booking.com for taking my post seriously and for immediately making the changes necessary. What you have changed is now SOOO much better! Keep up the great work!