Torrdarach

Hi there,

I am Graeme and I run a B&B in the Highlands of Scotland.

I am hoping to pick up some tips on running the business and creating more bookings etc

Hi there,

We are finding the Extranet homepage very confusing regarding: Most recently booked & todays arrivals etc. Why can we not have a better overview of our business?

Sorry for the rant but we think that the BDC Extranet Homepage has been better!

Hi there,

We have mainly (mainland) europeans during the season. In Scotland we get Germans, French, Dutch and some British guests. The odd American or Canadian and some Australians.

We don't get many families in Scotland and when we do it is more the older generations than the younger ones.

Best regards from Pitlochry, Scotland

I know the following may sound a little negative but I always tell the truth. I often say things that other people are thinking and who are too scared to say.

I would have liked to have known just how little respect guests have for other peoples property!

I would have liked to have known how much people eat at breakfast times so that they don't need to buy lunch!

I would have liked to have known how cheap some people can be!

I would like to have known how disgusting some people are, like *** in the shower that we experience at least twice a year!

If I would have known then what I know now then I would have invested a lot less in to the property and instead of 4 star "Gold" I would have aimed at a maximum of 3 star!

Don't get me wrong, there are a lot of people that I have become friends with and we have a lot of returning guests. There are some people that book, turn up, pay and leave again which is also fine. It is the handful of nasty people that really gets to me.

Who else is willing to speak the truth! :-)

Hi All,

As a small business I find it difficult to get my head around the Genius Program being beneficial.

Offering 10% off your room rate to the guest.

Paying BDC commission of a minimum 15%

Thats 25% of my room price gone before I even start deducting the normal running costs.

Hey guys,

Does anybody else believe that Booking.com should let us design our own offers and deals. All you can do on BDC opportunitys is offer discounts in the form of a percentage.

Haha, that is all well and good when your establishment is a hotel with a 24 hour reception desk.

For us at Torrdarach House, this is our home and we go to bed at 10pm at the latest.

Our check-in is between 4pm- 7pm only, unless they have contacted us prior to the arrival date and then we can do up to 9pm.

There would be no way on earth that I would open the door at midnight.

If our guests do not turn up before 9pm then they are marked as a no-show, their card is charged for the full amount and they have to find alternative accommodation.

Isn't it amazing that we are all in the same business but our policies are so different!

In all of the years that we have provided accommodation, we have only had 1 couple turn up late.

Hahahaha! We too have loads of stories to tell.

Underpants & long-johns have been left filled with human faeces.

We have an average of twice a year that someone leaves a pile of faeces in the shower. Possibly a fetish thing or just a bad joke.

Wet clothes ruining brand new white radiators because of the colours running when wet.

Wet magazines on newly painted white shelves that have left the print in the paint.

The list is endless!