Delbert Adair

I own and operate a vacation rental in Pinetop, Arizona. I have been into family history most of my life. My dad's side of the family is from Pinetop. I have always loved the area and hoped to own a home there someday. While looking at homes for sale in 2007, one caught our eyes. When my wife liked what she saw my dream became a reality and we bought our cabin in May 2007.

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Delbert Adair

Comparing booking.com to HomeAway

Guest payments & finances

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Great points in responding to a negative review. These response tips show we value our home and the guest's comments.

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Ritchie, That is a good way to look at it. I know I have much room for improvement.

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I'm using the Captain's suggestion to thank guests for leaving reviews. So, thank you for leaving the comments. They all had good points. When I do get a negative review I'm going to try and use it to my advantage.

We had more snow last winter than usual. My driveway was blocked. It took a little manpower to clear it. That's not the end of the world, is it?

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The orange juice looks fantastic. It's not just coffee and tea. At Adair Springs Cabin in Pinetop, Arizona we received a late snow fall. Here it's hot chocolate on the front deck.

Delbert Adair

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I don't have air conditioning either. Property is at an elevation 7075 feet. I do list that on my description. Great suggestion for tickbox on cooling, however.