I also tried to block a guest as she did not obey the house rules and neighbours in the complex complained. I do not want to have a direct conflict with her and the 5 other guests who accompanied her. I handle a number of properties and the blocking will be applied to all the properties. This is very easy to do on Airbnb, but on Booking.Com you have to agree to the following:
"By submitting this report, you:
Confirm that the information provided is truthful and accurate
Agree that the information provided may be shared with the guest that is the subject of your comments (including the context of a data subject access request or a question by the guest as to why he/she is blocked from reserving at your property) as well as with third parties (including law enforcement)"
I am in South Africa and have handed one of my proporties over to another host - during this handover period a guest who booked prior to the handover stayed, but no payment has been forthcoming from payments by booking.com. The new hosts phones them every day to no avail. As I have handed over the property I have lost my history of this property and the ability to contact them via inbox as this property ID has been removed.
What do I do now to get payment for the guest who paid booking.com and who stayed.
The owner of the property is now loosing out.
Can somebody please explain how to contact payments by booking.com as the south african telephone number is not left unanswered and inbox messages from my other properties are not replied to.
What I did not mention is that once you have handed a property over to another host you lose all your history of that particular property as well as the ability to contact payments by Booking.Com via the inbox. What to do if a payment was missed by Payments by Booking.Com during the handover period? Have tried to contact them via one of my other properties but received no reply. Who do you talk to and how do you contact that person?
I have already spoken to the south african office and forwarded one of the emails to booking.com customer services. But they kept coming, so I was forced to block all mails from booking.com
BDC most definitely still do video conferences to verify properties, the problem is that there is no set procedure as to how to go about getting a video conference done.
What eventually got the attention of the right people was to write to them via the Inbox explaining that we do not have postal deliveries and that I do not live at the property.
They then replied and wanted to know whether I had at least 5 Airbnb reviews.
So a quicker way might just be to write and explain that you do not live at the property, might not have postal deliveries, AND provide a link to your Airbnb reviews.
I have now been promised a video call during the week. I trust that someone at BDC will take notice and update the procedure to get your property verified.
Thank you Leandri, much appreciated. Yes, I do not have the home page with the block you where I can tell them that I am not at the property, so I have written to them again. Now, for my next question: how do I go about getting the updated home page?
Thanks Jay, I did contact BDC support via inbox and received a screenshot of the calendar with 5,6,7 October showing as sold out and told to reset it but with no further instructions. Next to the settings button it says HTLM not editable.
I also tried to block a guest as she did not obey the house rules and neighbours in the complex complained. I do not want to have a direct conflict with her and the 5 other guests who accompanied her. I handle a number of properties and the blocking will be applied to all the properties. This is very easy to do on Airbnb, but on Booking.Com you have to agree to the following:
"By submitting this report, you:
I am in South Africa and have handed one of my proporties over to another host - during this handover period a guest who booked prior to the handover stayed, but no payment has been forthcoming from payments by booking.com. The new hosts phones them every day to no avail. As I have handed over the property I have lost my history of this property and the ability to contact them via inbox as this property ID has been removed.
What do I do now to get payment for the guest who paid booking.com and who stayed.
The owner of the property is now loosing out.
Can somebody please explain how to contact payments by booking.com as the south african telephone number is not left unanswered and inbox messages from my other properties are not replied to.
What I did not mention is that once you have handed a property over to another host you lose all your history of that particular property as well as the ability to contact payments by Booking.Com via the inbox. What to do if a payment was missed by Payments by Booking.Com during the handover period? Have tried to contact them via one of my other properties but received no reply. Who do you talk to and how do you contact that person?
I have already spoken to the south african office and forwarded one of the emails to booking.com customer services. But they kept coming, so I was forced to block all mails from booking.com
Thank you all.
BDC most definitely still do video conferences to verify properties, the problem is that there is no set procedure as to how to go about getting a video conference done.
What eventually got the attention of the right people was to write to them via the Inbox explaining that we do not have postal deliveries and that I do not live at the property.
They then replied and wanted to know whether I had at least 5 Airbnb reviews.
So a quicker way might just be to write and explain that you do not live at the property, might not have postal deliveries, AND provide a link to your Airbnb reviews.
I have now been promised a video call during the week. I trust that someone at BDC will take notice and update the procedure to get your property verified.
Thank you Leandri, much appreciated. Yes, I do not have the home page with the block you where I can tell them that I am not at the property, so I have written to them again. Now, for my next question: how do I go about getting the updated home page?
Have just received another message from BDC support, all I had to do was go to nightsbridge and check and publish the STO rates. Success at last.
Thanks Jay, I did contact BDC support via inbox and received a screenshot of the calendar with 5,6,7 October showing as sold out and told to reset it but with no further instructions. Next to the settings button it says HTLM not editable.