We had guest here all the way from the UK, found out they were on their honeymoon, so I put roses in the room, chocolates and s bottle of bubbles to celebrate their marriage, they where so appreciative of that, I also cooked them s lovely meal, we had a lovely night getting to know them and now still keep in touch ?
My guests that have complained has never to our face, only through scoring on bookingcom, this is actually worse as it gives us bad feedback for the next people to read, not good, but I must say those have only ever been old folks who think they are booking into a motel and give us bad feed back for their own negligence of reading ?
I treat every guest with total respect, I always try and have a good conversation with them, find out where they are from, why they are here and give them information on where to go and what to do in our area, sometimes I will put on a bbq so we can sit around and chat to them, get to know them and give them great kiwi hospitality at its best ?
We are all about cleanliness, so to get 10 out of 10 each time, we are very happy with that as we are very OCD, so if we don’t get a 10 for that then we know they are not very nice people and will gripe at anything lol
Our bed is our most popular talked about piece of furniture, everyone says how comfortable it is, let’s face it, that is the most important thing to s good nights sleep
We have just put in pots , kind of pencil pines to give our guests privacy without having a wall, so much better, so totally natural, and looks lovely too
We had guest here all the way from the UK, found out they were on their honeymoon, so I put roses in the room, chocolates and s bottle of bubbles to celebrate their marriage, they where so appreciative of that, I also cooked them s lovely meal, we had a lovely night getting to know them and now still keep in touch ?
My guests that have complained has never to our face, only through scoring on bookingcom, this is actually worse as it gives us bad feedback for the next people to read, not good, but I must say those have only ever been old folks who think they are booking into a motel and give us bad feed back for their own negligence of reading ?
I treat every guest with total respect, I always try and have a good conversation with them, find out where they are from, why they are here and give them information on where to go and what to do in our area, sometimes I will put on a bbq so we can sit around and chat to them, get to know them and give them great kiwi hospitality at its best ?
We are all about cleanliness, so to get 10 out of 10 each time, we are very happy with that as we are very OCD, so if we don’t get a 10 for that then we know they are not very nice people and will gripe at anything lol
Our bed is our most popular talked about piece of furniture, everyone says how comfortable it is, let’s face it, that is the most important thing to s good nights sleep
We have just put in pots , kind of pencil pines to give our guests privacy without having a wall, so much better, so totally natural, and looks lovely too
We were so impressed to get a 9.6 from our lovely guests, very proud
Forgot to mention that they gave us an overall rating of 9.6