Cập nhật những kiến thức chuyên sâu, các phân tích và ý kiến chuyên gia mới nhất trong ngành du lịch.
Thông tin về những diễn biến trên Booking.com có tầm ảnh hưởng đến doanh nghiệp của Quý vị, cũng như những thảnh quả mà các đối tác gặt hái được.
Kết nối trực tuyến với các đối tác Booking.com khác để học hỏi và chia sẻ kinh nghiệm với họ.
Bất kể mục tiêu kinh doanh của Quý vị là gì, các giải pháp của chúng tôi cũng có thể giúp Quý vị thành công trên Booking.com
Tìm hiểu làm sao để quản lý chỗ nghỉ và Booking.com extranet trong Trợ giúp Đối tác. Chúng tôi có một loạt những bài viết giải đáp các thắc mắc thường gặp nhất từ đối tác.
Hello there - I have been with booking.com since 2017 and never have had any of your problems - it could be lines of communication ie their Inbox or speak to their advisers personally - the latter can be difficult in the UK as many are in touch - I found phoning in the evening or early in the morning the best
All finance problems you can email their finance team direct - you will find them under the title Financial Over view - they will them directly communicate with you
Best Wishes - Kath
Meet and greet and leave and say was everything alright - we live on the premises so both are easy to do - we have a high level of excellent reviews which is in part due to this practise
Difficult customers are rare for us - we operate small self catering cottages in central UK -however when they leave nasty reviews which are naturally concerning as the world would read them -however I agree with phibomarco and if other reviews are a least good/reasonable the public will judge for themselves - Concerning our nasty review where the customer walked off without paying I reported misconduct as per her booking form , it does not have have slot where they will not publish a review if the customer did not pay - however bdc when I complained sent the guest an urgent reminder and she did eventually pay. There is a box to tick on the misconduct slot if your do not wish to accommodate the customer again which I ticked
David - have you tried getting in touch via with booking.com by email it could get better results as they have to answer
On the subject of reviews - since being with booking.com from 21st May 2017 we have had very regular reviews. I don't discuss a review with our guests but feel it is up to the individual guest but I always chat with new guests and chat on their departure. I don't believe in getting over anxious about what people write as long as your 'product ' ie in our case self catering cottages is as high a standard as possible