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Thông tin về những diễn biến trên Booking.com có tầm ảnh hưởng đến doanh nghiệp của Quý vị, cũng như những thảnh quả mà các đối tác gặt hái được.
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Katerinka - I think in the UK if you have taken money in advance, you would be in a difficult position legally if you refused to take the three "booked" people - but the law may be different where you are.
I have always marked people as "no shows" when I have turned them away - that way they cannot leave a review and I just lose the income - but at least I can sleep that night.... however I have had them drive past next morning hooting their car horn and shouting abuse at me as they drove out of town - having found someone else to give them accommodation on the night I refused them.
M Adamopoulou - I'm amazed that you have not had more problems - we have had people arrive here with booked guests proposing to sleep on the guests bedroom floor using bedrolls and sleeping bags they have brought with them for this purpose.
This is when they get upset by our "Insurance numbers limit of two per room" - which comes in very useful when necessary.
I would also object to paying the additional insurance premium to cover 6 possible guests in the studio, when it is normally only used by 4.... or do your insurers not ask about the maximum number of guests?
Katerinka - if three guests stayed out of the 10 that arrived - and accommodation for three had been booked, my reading of Bdc policies is that you should allow the three to stay... despite any misgivings you may have and the likelihood of a poor review.
It would be interesting to hear Bdc policy in this area. This is one of those circumstances when it is always better for the "boss" to be present when guests arrive rather than staff.
Bed & Breakfast helps to manage expectations Claire, but you will never stop people looking down their nose at your accommodation... fact of life. People arrive here and on occasion clearly think they have booked a four star hotel rather than a four star B&B!
I found one of our local choir groups were looking to clear some back-issue CD's they had made some years ago... I offered a very low price and purchased about four box loads - still giving these out to guests that "please" me during their stay. A local choir singing in York Minster goes down very well with the guests, even those that usually only listen to digital music.
Most people will have a local choir - go and ask them.
Ah Holidayrent.... exactly the reason we banned children.... mind some adults make a fair attempt to make a mess of things as well!
Volpino - if it worries you, then I think I would consider retiring and selling the property off.
Unfortunately, if people get to know your age and concerns they may "spread the word" and cause you more grief.
I'm afraid we are back to the old question Volpino - are you prepared to lose the money?
Here we reject the client (I would rather have the accommodation empty then risk the possible damage people like this are likely to cause!) then mark them as "no shows" (the booking you expected was not the one that arrived!) and say the card was invalid on Booking.com. You lose your money, but they cannot then leave a review on Bdc.
The choice is loss of money or loss of reputation via a bad review - your choice.