Cập nhật những kiến thức chuyên sâu, các phân tích và ý kiến chuyên gia mới nhất trong ngành du lịch.
Thông tin về những diễn biến trên Booking.com có tầm ảnh hưởng đến doanh nghiệp của Quý vị, cũng như những thảnh quả mà các đối tác gặt hái được.
Kết nối trực tuyến với các đối tác Booking.com khác để học hỏi và chia sẻ kinh nghiệm với họ.
Bất kể mục tiêu kinh doanh của Quý vị là gì, các giải pháp của chúng tôi cũng có thể giúp Quý vị thành công trên Booking.com
Tìm hiểu làm sao để quản lý chỗ nghỉ và Booking.com extranet trong Trợ giúp Đối tác. Chúng tôi có một loạt những bài viết giải đáp các thắc mắc thường gặp nhất từ đối tác.
I've just had yet another double booking. Property already booked via AirBnB. BDC calendar sync showing AirBnB as "Okay", yet BDC took a booking that overlapped this booking with 3 empty nights.
Of course, that means I need to move the guest into another property, which luckily, I can do, but my 3 empty nights are now blocked by the double booking. It was actually 4 empty nights, but the last of those was blocked by another double booking caused again by BDC calendar sync not working.
So now I am losing money - lots of money - due to BDC calendar sync not working.
Please please please find out when Booking.com will fix the calendar sync. I keep getting double bookings and it's costing me a lot of money ...........
"... the ratings will no longer be used to calculate your overall review score .... Having this independently chosen score is in keeping with industry best practices"
AirBnB use the ratings of cleanliness, location etc to calculate an overall score, in a very similar way to the system that BDC is moving away from
TripAdvisor appears to use a 1/2/3/4/5 system, which appears to be more like what BDC are moving to
Which of AirBnB / TripAdvisor review systems is considered "industry best practices"?
In Property > Your Profile, you can add your own text about the property. This is not shown as the default text so guests may not see it unless they click something to view more details.
Unfortunately, there's little or nothing we can do about nonsense, rude or false reviews. We're all going to get them one day, because that's what some people do. Some people will buy 2 lottery tickets, win the jackpot, then complain that the second ticket won nothing.
If you can't turn a review into a marketing opportunity, ignore it. It'll soon get buried by good reviews. The occasional bad review tends to stand out as "grumpy customer" rather than "poor accommodation and poor service".
I just had a "Message from Booking.com" .... looked at it on Pulse and we can't reply to it either .... so no way whatsoever to message BDC from Pulse ...
In More, there is Help and in there, if you scroll down a vey long way, there is Feedback, Technical Support and contacting us. Click on that and it opens 2 options. Click either one and scroll down to an FAQ for How do I contact Booking.com. Click on that then scroll down to Send a note. It says you can send a message from your Extranet Inbox (which, if you're in the app, you can't do), or "send a note via the Pulse app under the 'More' tab" .... which takes us back to the beginning ......... round and round in circles ....
If you have used Payments by Booking.com and have set it to Non-refundable, then you get the money whether they show up or not
If you have not done this, you lose.