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I have the same problem. We have 10 accommodations. May 9th I placed a new one in the extranet and so far still not bookable. I emailed, sent messages via extranet, sent a video and called more than 10 times. No response except "you must be patient"
That's the problem, I pay 16.1% on every booking. Since March 2020 we have only seen cancellations of reservations, except for reservations from guests who book for within 6 months and longer, which means they probably cancel anyway. I absolutely cannot lower my prices, nor increase them. The costs have increased so much. Sheets and towels must be washed with special products, the smell will remain. Cleaning staff can't work nearly that fast, first of all the apartment has to be aired for 12 hours, only then can it be cleaned. We are located on the Canary Islands and our guests come from Belgium, the Netherlands, Germany, France and sometimes from Poland. Until recently, there was no tourist at all on the island, except for the people who hibernate here. Why? For a tourist it means quarantine of 10 days on return. So they cannot work. Not a company that accepts that. Fortunately, we have chosen to work only with the people of the islands, who stay for a weekend, 2 nights. we only do this to keep the staff working, we don't make any money from it, we don't even cover the costs.
what il already did: called 12 x with both the spanish and english line -5 x emailed - message sent via extranet. The only answer I get by phone: "you have to be patient." or "there was a software problem" By mail: we need more information - while everything was neatly explained, in 3 languages NL-E and Spanish. I'm really getting a bit tired, that's 3 weeks now!!! I have more than 10 other apartments in the extranet, not once were there any problems.
I have a hard time with that too, we have to pay for the cleaning, the cleaning lady is of course on the payroll where we also have to pay taxes to the government. The solution would be to increase the price of cleaning or the daily price, I'd rather not do that!
Often guest do not respond to my question regarding arrival time. If the guest spreak a language i can speak than there is no problem, i call them. However i dont understand guests from Eastern Europe, calling them us useless. Wath do others do in this case?