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Yes too bad... you would be more than welcome to come
Thank you M Adamopoulou :) Yes it was great. Still having leftovers
Hope everyone had a nice weekend... sorry haven't been on since Wednesday. Very busy here as well as preparing for our Thanksgiving Holiday. Cooking and baking a lot. So much we all have to thankful for ! Maybe I will start a topic with that ??
Love the poem Fluff,
Anthurium Apartment, very nice !!
Monet, Like Sara said, Can we help you ?
A lot of great slogans !!
Ours is: Home away from home, In the Berkshire Mountains.... a Nature Lover's Dream !
How is possible that I close my rooms off due to NO VACANCY, but still somehow we are receiving bookings ? I have the ability to open to close our rooms. When it becomes 0 I close the rooms. So why is BDC reopening them ??? And do not tell me that its not BDC, it definitely is. I am the only one here that has access to this besides BDC.
Another question, I have for this weekend put a 2 night restriction on the rooms.. I just received a booking for 1 night. So I go check to see if I may have overlooked that room type, but... no I did not. Restriction is still there.
Point is it is NOT up to BDC to choose my restrictions nor open rooms that I do not have !! Please direct me to who or which department to speak with that will do something
And you've tried to reach out to them regarding this ? Which dept. ? I am sorry that you are having such an issue.
I personally have had no problems with them.. kind of. Lately they have been opening rooms that I have closed over and over again. If I do not have the inventory and have closed the rooms, that means NO. I have reached out to them and not a sole responds regarding this. Daily I seem to have to go in and reclose them. Could be overbookings and I am not going to responsible for the cost of relocating the guest. Of course I would help the guest find somewhere to go, although not our fault.
It seems to be a lot of the problems I see here have to do with what the guests see when they book. They are told in advance your rate does not include any taxes and the guest will be charged whatever the taxes are at payment time. I feel that your guests are not reading the booking in its entirety to see all costs.
We here do not charge the guest until they arrive unless they fall into our cancellation policy, then charged in full without refund. We do this because they then are able to see all charges and must sign the credit card slip. We do though have guests arrive past our check in times, in this case we make special arrangements for payment and room entry (they are then fully aware of the charges). We will talk over the phone if they are going to be late (meaning after we close) If the guest does not respond to our attempts of contact by phone, message through BDC or BDC attempting to reach them because they have failed to "Read" the policies and check in and check out times. We will then consider them as a No Show or cancellation and charge their card accordingly.
I agree with Graham Fisher. They choose to be selective.. especially if it says "Attention" or "Rules". Then they tend to ignore and do not read. Its unfortunate though.