Thanks a lot, our place is a reflect of our own passion of living, we, my wife and me, put a lot of ourselves in the house, a bit of happiness and peace of mind for those guests spend their first or last night with us, as we are focus on 1 night stays due to our proximity to Las Palmas airport.
Wish we can have a swiminingpool or a fabulous mountain view but we compensate it with tons of care and hospitality.
Our Payments team has linked these charges to bank fees due to some of our payments being sent from the UK, and as a result of Brexit, officially executed on January 1, 2021. These fees are due to the UK leaving the European Union and be considered an international transaction.
For now our efforts have been focused on ensuring that subsequent payments will not carry such fees. We are pleased to confirm that we have moved the location of the payments at source on an urgent basis and completed the process successfully.
We are currently evaluating forms for a potential return to all affected collaborators, as soon as we have more information we will let you know. It will be during these next few days, a decision is already being made about it.
We take this opportunity to extend our sincere apologies for the inconvenience caused, and we appreciate your trust.
Remember that many partners here, like me, are non English speaker's and there are no partnerhub in our own languages so try to be a little more comprehensive with those that don't dominate Shakespeare's language. At the other hand when a partner gets to here in most of the cases is because they're very frustrating due to the less support they get from "partnersupport" teams, so is easy to understand that they can't put the exactly words for their exactly needs, but if we read between lines and put a little attention is easy to understand what kind of help they need.
Thank you Barry for the info, but any idea how BdC are going to compensate for those already bank fees charged to partners, in my case is 84€, but I think there should be more owners in the same situation with different amounts. As this wasn't our fault I think we deserve some kind of compensation, no?
Emilio, este es un foro de anfitriones, realmente no hay nadie que represente a BdC, tendrás que llamarles o escribirles a través de la forma de contacto habitual.
Emilio this is a partner forum and no one really represent BdC, you need to get in contact with them trough the normal contact channels.
Thanks a lot, our place is a reflect of our own passion of living, we, my wife and me, put a lot of ourselves in the house, a bit of happiness and peace of mind for those guests spend their first or last night with us, as we are focus on 1 night stays due to our proximity to Las Palmas airport.
Wish we can have a swiminingpool or a fabulous mountain view but we compensate it with tons of care and hospitality.
Las Palmas is a beautiful and very vibrant city.
Thank you for let me know, I think it's sorted now 👍😃
Update from BdC about the bank fees and Brexit:
Dear collaborator
Thank you very much for contacting Booking.com
Our Payments team has linked these charges to bank fees due to some of our payments being sent from the UK, and as a result of Brexit, officially executed on January 1, 2021. These fees are due to the UK leaving the European Union and be considered an international transaction.
For now our efforts have been focused on ensuring that subsequent payments will not carry such fees. We are pleased to confirm that we have moved the location of the payments at source on an urgent basis and completed the process successfully.
We are currently evaluating forms for a potential return to all affected collaborators, as soon as we have more information we will let you know. It will be during these next few days, a decision is already being made about it.
We take this opportunity to extend our sincere apologies for the inconvenience caused, and we appreciate your trust.
Great job, Great support!!! Lovely day.
Thank you mate!!!
Remember that many partners here, like me, are non English speaker's and there are no partnerhub in our own languages so try to be a little more comprehensive with those that don't dominate Shakespeare's language. At the other hand when a partner gets to here in most of the cases is because they're very frustrating due to the less support they get from "partnersupport" teams, so is easy to understand that they can't put the exactly words for their exactly needs, but if we read between lines and put a little attention is easy to understand what kind of help they need.
Thank you for your nice support.
Thank you Barry for the info, but any idea how BdC are going to compensate for those already bank fees charged to partners, in my case is 84€, but I think there should be more owners in the same situation with different amounts. As this wasn't our fault I think we deserve some kind of compensation, no?
Emilio, este es un foro de anfitriones, realmente no hay nadie que represente a BdC, tendrás que llamarles o escribirles a través de la forma de contacto habitual.
Emilio this is a partner forum and no one really represent BdC, you need to get in contact with them trough the normal contact channels.