River Walk B&B, Tamar Valley, Tasmania, Australia
We always remember that most people have saved up and looked forward to their holidays for a long time. Yes, do the basics well, communication, cleanliness and quality towels and bed linen. Add little touches that don’t cost the earth like a couple of wrapped toffee and mints & individual biscuit and rice cracker packets. Often guests have had a long day and just love having something to nibble on before getting ready to go out for dinner, or whilst resting before cooking for themselves. Most importantly ‘listen', find out what they are looking for from their holiday and help them achieve it. Whether it is letting them know about the local area, or if they want total privacy versus a good chat, finding that out can make all the difference to a guests experience.. and therefore review.