i was doubled booked earlier in the year by booking.com who flatley refused to do anything about it and were going to charge me the high rate they put the guest into despite there being more similar rates available.
Lucky for me the delightful manager for the south Pacific came to stay and listened to me.he sorted everyone
BUT they have done it again in Feb 2019 I will have to solve it myself but what is wrong. How are they double booking their own guests ???
I have been getting access to credit cards without their CV number before the guest arrives but then suddenly I get a booking without credit cards - is there not a standard that everyone needs to provide credit card details!!???