I asked Booking.com about this. They said it's on me to request and retrieve payments from guest. Is this something that's available in certain regions? Because they told me that it's not available at the moment.
I've had to do this for 5 out of 6 bookings so far. That's a lot. There is no toll free number for me to contact booking.com so each call cost me $3/minute.
Christine, maybe it is because booking.com is the only source that does not have verification for their guest? Or that other booking partners not only provide safety procedures (like government ID verification, etc) but insurance for the safety of both host and guest? Or that the setup and rules of engagement with other booking platforms are easy to use, informative and factual?
For example, when i registered with booking.com I carefully chose the policies that would give me the most protection yet be easy for my guest, e.g. prepayments at time of booking. Booking.com did not tell me that they don't enforce this policy, nor that I would be expected enforce these policies myself. Or I would have done so.
I had my very first reservation with booking.com this week and it turned out to be a scam. The guest registered as united states residents when they were in fact cuban nationals. The booked last minute and called to confirm their booking but did not pay. They then used the confirmed booking to bypass immigration scrutiny in my country and never showed up nor answered their phone after. Immigration has now blacklisted my vacation rental as "one of the properties 'these people' use for illegal entry." Yes, I am now blacklisted over one failed booking, and my first to boot. It doesn't help that I declined an request from a previous customer to honour this one.
Since in my settings I requested a deposit payment at time of booking through Paypal, I believed the site would have automatically directed them to make their deposit (other sites do that Christine). Otherwise why have it in the settings? Booking.com did not tell me that I would have to request the payment and invoice the customer myself anywhere in the set up process or I would have done so. Again, other sites tell you what you have to do next when you receive a booking and the policies you sign up for are enforced and communicated to your guest, on your behalf, when they book.
To top it off booking.com charges the highest commission fees and the host still has to do all the work. If I'm paying this higher fee for just advertising/visibility then it should be clearly communicated and I'll work with it. But I was really expecting to have a better service experience for that 15% fee.