This is the partner forum where other hosts help each other. For your difficulty I would suggest you contact Booking.com (BDC) support. From the Extranet (admin.booking.com) log in and go to the "Inbox", then select "Booking.com Messages" on the right side of the screen will be the local phone number for you to contact support.
I am only guessing here but I would try signing in to your BDC extranet (admin.booking.com). Then select Rates & Availability from the top of the page. Then select Open/Close rooms. Then Close All Rooms and then Open All rooms. If that doesn't work I would go reach out to BDC support using the phone number that can be found under the extranet --> InBox --> Booking.com Messages. Look for the local phone number in the lower right side of the screen.
We are operating a B&B in Canada and use a channel manager which may affect how we interface with the Booking.com (BDC) extranet interface. I was unable to find any reference to "Property Type" settings in our settings. I would suggest you contact BDC directly. From the extranet go to the Messages tab and then select Booking.com Messages, then on the left side there is a button labeled "Compose a new message". Optionally you could call BDC support directly by calling the phone number listed under the "Compose a new message" button on the same page.
Our B&B is located in Canada and this would be a huge problem if it were to happen to us.
The logical side is we have no provision for extra beds so would Booking.com expect the guest to sleep on the floor? How is that taking care of your guests? What kind of review would we receive for that?
I also believe there would be an issue with our B&B insurance as it limits how many guest can stay in our B&B. I am sure if there were more than the allowable number it would be reason enough for the insurance not cover a claim as insurance companies will use any policy provision to get out of paying a claim. Then what would do? Would Booking.com be liable?
When we have a 2 or more night minimum stay restriction and a guest searches our area Booking.com reports: "We're sold out on your dates (1st date - 2nd date) 1 night." in white lettering on a bold red background. Then below it states: "These dates are still available, but might sell out soon." and lists some available dates.
To re-iterate what Ken has already said: " ... rather than stating "This accommodation may have a minimum night stay". I am guessing most people first check on prices to make sure it is in their price range and they cannot get a cost unless there is availability, And when you have a 2 night or more minimum night stay the potential client is not able find out the price or proper availability. They end up moving on to another accommodator ..."
It is not accurate to state we are "sold out" when the room is available if they choose to to meet the minimum stay restriction. Hopefully Booking.com will address this issue in the near future.
Hello Antoniou,
This is the partner forum where other hosts help each other. For your difficulty I would suggest you contact Booking.com (BDC) support. From the Extranet (admin.booking.com) log in and go to the "Inbox", then select "Booking.com Messages" on the right side of the screen will be the local phone number for you to contact support.
Hope you get it sorted out soon.
Jay & Jessie
Glad you got it figured out!
Hi Silvia,
I am only guessing here but I would try signing in to your BDC extranet (admin.booking.com). Then select Rates & Availability from the top of the page. Then select Open/Close rooms. Then Close All Rooms and then Open All rooms. If that doesn't work I would go reach out to BDC support using the phone number that can be found under the extranet --> InBox --> Booking.com Messages. Look for the local phone number in the lower right side of the screen.
Hope all goes well,
Jay
We have not yet received any change requests but what you are suggesting only makes sense.
Hi Widad,
We are operating a B&B in Canada and use a channel manager which may affect how we interface with the Booking.com (BDC) extranet interface. I was unable to find any reference to "Property Type" settings in our settings. I would suggest you contact BDC directly. From the extranet go to the Messages tab and then select Booking.com Messages, then on the left side there is a button labeled "Compose a new message". Optionally you could call BDC support directly by calling the phone number listed under the "Compose a new message" button on the same page.
Hope you get it all sorted out.
Jay & Jessie
Hi Sa,
You may want to check out this recent discussion on channel managers:
https://partnerhelp.booking.com/en-gb/community/consigli-e-suggerimenti/channel-manger-recommendation
Happy Hunting :)
Our B&B is located in Canada and this would be a huge problem if it were to happen to us.
The logical side is we have no provision for extra beds so would Booking.com expect the guest to sleep on the floor? How is that taking care of your guests? What kind of review would we receive for that?
I also believe there would be an issue with our B&B insurance as it limits how many guest can stay in our B&B. I am sure if there were more than the allowable number it would be reason enough for the insurance not cover a claim as insurance companies will use any policy provision to get out of paying a claim. Then what would do? Would Booking.com be liable?
When we have a 2 or more night minimum stay restriction and a guest searches our area Booking.com reports: "We're sold out on your dates (1st date - 2nd date) 1 night." in white lettering on a bold red background. Then below it states: "These dates are still available, but might sell out soon." and lists some available dates.
To re-iterate what Ken has already said: " ... rather than stating "This accommodation may have a minimum night stay". I am guessing most people first check on prices to make sure it is in their price range and they cannot get a cost unless there is availability, And when you have a 2 night or more minimum night stay the potential client is not able find out the price or proper availability. They end up moving on to another accommodator ..."
It is not accurate to state we are "sold out" when the room is available if they choose to to meet the minimum stay restriction. Hopefully Booking.com will address this issue in the near future.