The only option is to contact guest and ask them if they can accept your request for a free cancelation. If they are not willing to do that or are not responding to your messages, then you will have to contact Booking.com and let them know that you will not be able to accommodate these guests. Penalty fees may apply (commission amount and possible some relocation costs)
M Adam, no this is the main attraction in city Bled, we are distant aprox 1,5km from this point.
It features a lake, island + church and castle on the hill. :)
Bled, Slovenia :)
Photo: Jost Gantar
Here is a better thread regarding risk-free bookings:
"If the Risk Reservation is cancelled the system will try to replace them for the same dates. At this point is important not to make any changes since the system will stop searching and then the reservation will not be paid.
You can find more information to the link below:
Yes, basicly I just increased my rates on Booking.com. In some aspects it is just not worth "saving" money on. Like CC fees, city tax exluded, cleaning fee,.. Guests are spoiled and really don't like extra charges specially those that don't read well property policies, messages.. And that can happen quite often with BDC guests.
Which is not the point since this advice was written in general not just for hosting. "20% off" make more sense for business-es such as online stores etc.. where returning customers are more important. But the rest of it is quite on point.
Few years ago we also charged CC fee.. I do not recommend. Can be frustrating for some guests for sure and you can get some lower scores because of that.
Everything seem fine after a quick look:
"Milorho Lodge accepts these cards and reserves the right to temporarily hold an amount prior to arrival."
"Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions."