@Joey it blocks the guests to rebook to our property. Not really sure about another BDC property.
Unfortunately I don't think you can get any refund if you are not processing the payment yourself. You can contact or message your account manager (Click "inbox" ---> ""Booking.com messages") You will find the name and contact number for your local account manager on the right hand side of the page.
Please report pax also by clicking pax booking then on the right hand side bar you will see "report guest misconduct" button. Click it and just report it. While it may not refund you the money, it will block pax to book into your place again and also it will help other hostels as it will be in BDC database (I hope so). BDC will waive their commission fee for this booking.
Hope it helps.
This is another post that you might want to follow: https://partnerhelp.booking.com/en-gb/community/migliorare-la-performance/which-other-channels-are-you-using-promote-your-hotel
Exranet is based on username and password so it does not go thru emails. Any of you can just open the extanet and fill out the necessary username and password. You can download app "Pulse" as well thru your smartphones.
You need to modify the check out date of the guests once they checked out early. The button is on the right side of the booking of your customer on extranet as otherwise booking.com will charge the full amount.
When you call BC, you ll be put under their relocation program so you'll be charged for new price difference in new location. And you need to make sure for those do not stay in your place, you put a "no show". You can click the button on the right side of his/her booking thru booking.com extranet. Booking.com will then send email to the customer to verify that indeed they are not staying with you then waive the commission. Hope it helps
Another idea. Put a local delicacy - different one - every day on your inclusive menu. You can put poale-n brau (I love it!) one day, polenta next day, merdenele and so on. A small portion so they can try. Again, personal touch is always an added point.
Is it too little?
Well, any of your customers ever mentioned it? If yes, is it significant enough for you to loose the business?
I personally think you have a good basic choices as like any other places in the world that offers breakfast and I will be happy with that. Again, go to your customers to ask their opinions. Know the market is the best knowledge to increase your value,