Hello. Unfortunately, I had no messages from Booking.com and the contacts seem to be for the guests (?), not for the hosts? I did not find anywhere such contact information where I could leave a written question to booking.com (and where it expected to get back a written reply).
The written communications should be possible. It helps to reach a common understanding between the host and booking.com, especially, when the host doesn't have English as the first language. Written communications also help in tracking things later on (the contents of voice calls are difficult to remember afterward. Sometimes there is a need to check things weeks or even months after the contact)
Hello. Unfortunately, I had no messages from Booking.com and the contacts seem to be for the guests (?), not for the hosts? I did not find anywhere such contact information where I could leave a written question to booking.com (and where it expected to get back a written reply).
The written communications should be possible. It helps to reach a common understanding between the host and booking.com, especially, when the host doesn't have English as the first language. Written communications also help in tracking things later on (the contents of voice calls are difficult to remember afterward. Sometimes there is a need to check things weeks or even months after the contact)