Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
There is no support for 3rd party services on here.
Also reminder of community guidelines , do not post reservation info, other than dates, as the mod script will rename names and numbers and email addresses.
Site Minder is just like any channel manager service, all roads lead to it.
So whether the reservation comes from an OTA like BdC, AirBNB, etc, or direct from a Face book Ad to your online booking engine website.
That is ultimately going to end up in the reservations list and calendar on SiteMinder.
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
In general that would sound like you have Online Payments enabled with PrePay in Policies.
This results in BDC issuing VCC in the reservation details page, but as per the COVID19 Resources page up top, those details will not be revealed until after check in day.
Postponed virtual credit card activation
To better protect the interests of both partners and their guests, we have temporarily changed the activation date of virtual credit cards to help process any payments or refunds. Check how this impacts you.
My comments
nothing new there, we've all been saying the new system is strange, for what must now be 10-11 months.
dont even try to understand it,
Hi Tania
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
You cant as if it is not on the additional fees for them to pick on checkout when booking.
You would have to bill them directly.
Something like send by message a payment link or online payment invoice to pay, e.g. paypal.
Or if you can meet them for check -in to pay direct.
Payments - FAQs and all you need to know
You could try phone BdC Support and see if they can add it, but its doubtful.
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Hi Fay,
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
There is no support for 3rd party services on here.
Also reminder of community guidelines , do not post reservation info, other than dates, as the mod script will rename names and numbers and email addresses.
Site Minder is just like any channel manager service, all roads lead to it.
So whether the reservation comes from an OTA like BdC, AirBNB, etc, or direct from a Face book Ad to your online booking engine website.
That is ultimately going to end up in the reservations list and calendar on SiteMinder.
You say you cant see the reservation on your BdC Extranet (https://admin.booking.com).
But that is not really an issue if your Site Minder is setup to handle reservations from other sources.
So that part is unclear , as to what you have set up.
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Indeed, and for those who dont cancel and are No Show, so long as they prepaid you still get something , based on your cancel policy setup.
First Night only, 50%, 100%
But when you have no pre pay, you can try chase them for payment but there is zero guarantee you will get them or they hang up.
thanks
thanks
Hi Sherly
Welcome, but that is not how it works.
Posting an action request here will result in no action at all.
No you will be emailing you.
and you cant just drop existing reservations in such a careless way either.
If as you say you no longer work for this property owner, then only if you were the previous owner you must transfer ownership.
My property is under new ownership. What should I do?
If you were not previous owner and you were just staff, then that owner must contact BdC support or follow the 'End My PartnerShip' process.
How can I remove a property or end my partnership with Booking.com?
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Hi Đuro
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
In general that would sound like you have Online Payments enabled with PrePay in Policies.
This results in BDC issuing VCC in the reservation details page, but as per the COVID19 Resources page up top, those details will not be revealed until after check in day.
Postponed virtual credit card activation
To better protect the interests of both partners and their guests, we have temporarily changed the activation date of virtual credit cards to help process any payments or refunds. Check how this impacts you.
https://partner.booking.com/en-gb/help/policies-payments/temporary-chan…
Payments - FAQs and all you need to know
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile