I have had enough! I am really battling trying to opt out of Agoda. I am forced to still be bookable on Agoda through the Booking.com sister site, and I resent having to feel forced to work with a platform that has a completely different ethos to the customer service driven Business that I operate.
I need Guests Contact details (either an email address or a mobile phone number) to send specific information on directions and where they can find a key in order to access their Country Retreat.
Agoda gives me no efficient means in order to do that, other than to copy/paste my (normally emailed) confirmation letter into the chat box, press send and hope for the best!
I didn't realise this, but when chatting to Agoda Support on Saturday afternoon, I was told that Guests have to tick a box at the end of their booking process, that they accept that they will receive NO CUSTOMER SERVICE!!! What?
That is the underlying ethos of my Business, and they are telling me that our Guests are accepting no customer service? This platform just isn't a good fit to support my Business and it's entire ethos!
I was looking for somewhere on the Agoda site that Guests will obviously see, where I could put the information of the need to contact us, if they made a booking...all I could find was the Address field. I have, instead of putting our Address there, instead, put a plea to Guests to contact us via our own email address, so we can get them the necessary information so they won't be "sitting in their car at the wrong Retreat, for a whole hour, just waiting for someone to turn up and check them in!" as our Guests did on Saturday!
Here's a photo of our front screen on Agoda- hoping that it might help someone else, negotiate this simply awful bargain bin basement booking platform!
All the very best out there- it's a harsh world we're negotiating!!!
Management at Agoda so need to know the frustrations we are all experiencing/ have experienced....or do they know and just don't care?
Owner- Adelaide Hills Country Cottages/ Adelaide Hills Retreats
Don't get me started!!!! I have actually heard from my local Tourism Rep who met with Agoda reps at ATE recently, that you CAN actually opt out of Agoda. But I can't find any info on how... If anyone is aware of the process, I'm all ears!