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Angela @Promhills
We are a small (5 room), family run, self contained cabin property, we live onsite and like to welcome each guest personally. We love to travel ourselves (especially cruises).
You need to contact booking.com via your extranet or telephone. This forum is other property owners who can not help you to cancel a reservation - booking.com customer service will need to do this
Yes, we have a lot of problems with guests not reading or not receiving booking.com messages. If it's important I will also SMS to their mobile or WhatsApp them the message as well. Again, sometimes this is not read, but there's more chance of them seeing it if its sent through multiple communication methods
Think about what makes you comfortable when you travel. For me its cleanliness, a comfy bed, a room at an appropriate temperature (not freezing cold, not boiling hot), sound proofing so I cant hear outside noise or neighbours, and everything working as it should (the tv, kettle, hairdryer etc all should work). Pretend you're a guest in your room (even stay in one) and see what could be improved to improve your comfort.
I use Little Hotelier (5 cabins). We've used it for several years. Before LH we used QRes and I trialled Resonline too. I just found LH to be more logical and easier to set up and use. It streamlined the PMS in a more user friendly way for me. I love that it now connects seamlessly for instant bookings via Airbnb too. There are several widgets to integrate into your website (mine is here: http://www.promhillscabins.com.au/index.php/rates-availability) or you can choose to have it as a pop up page from a book button.
I'm in Australia. Our beds are all Australian queen size. I list ours as "large double bed" because there is no other option. I agree, adding a "queen size bed" would be great.
You need to contact booking.com via your extranet or telephone. This forum is other property owners who can not help you to cancel a reservation - booking.com customer service will need to do this
Yes, we have a lot of problems with guests not reading or not receiving booking.com messages. If it's important I will also SMS to their mobile or WhatsApp them the message as well. Again, sometimes this is not read, but there's more chance of them seeing it if its sent through multiple communication methods
Think about what makes you comfortable when you travel. For me its cleanliness, a comfy bed, a room at an appropriate temperature (not freezing cold, not boiling hot), sound proofing so I cant hear outside noise or neighbours, and everything working as it should (the tv, kettle, hairdryer etc all should work). Pretend you're a guest in your room (even stay in one) and see what could be improved to improve your comfort.
I use Little Hotelier (5 cabins). We've used it for several years. Before LH we used QRes and I trialled Resonline too. I just found LH to be more logical and easier to set up and use. It streamlined the PMS in a more user friendly way for me. I love that it now connects seamlessly for instant bookings via Airbnb too. There are several widgets to integrate into your website (mine is here: http://www.promhillscabins.com.au/index.php/rates-availability) or you can choose to have it as a pop up page from a book button.
Without a channel manager, you will have to do it all manually and take a lot of time, you also risk double booking and mistakes
We've been listed on booking.com for about 10 years, so a long time ago, all of my room types say "large double bed".
I'm in Australia. Our beds are all Australian queen size. I list ours as "large double bed" because there is no other option. I agree, adding a "queen size bed" would be great.
Use channel manager, you just update your rates there once and it sends to all channels automatically.