We have the same issue with BDC regarding non-refundable bookings, but Booking.comes over rules by accepp\ting the cancellations free of charge based on the FC policy and forces us to refund although its non-refundable and we offer the client a credit to come and stay another time. Nice partnership BDC, you won't have many partners much longer if you continue this policy.
https://www.dutchnews.nl/news/2020/04/booking-com-applies-for-help-to-pay-salaries-is-grateful-for-support/
https://www.dutchnews.nl/news/2020/04/booking-com-applies-for-help-to-pay-salaries-is-grateful-for-support/
https://www.dutchnews.nl/news/2020/04/booking-com-applies-for-help-to-pay-salaries-is-grateful-for-support/
We have the same issue with BDC regarding non-refundable bookings, but Booking.comes over rules by accepp\ting the cancellations free of charge based on the FC policy and forces us to refund although its non-refundable and we offer the client a credit to come and stay another time. Nice partnership BDC, you won't have many partners much longer if you continue this policy.