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You know, I dont do most of the above. Everyone seems to be knocking themselves out and spending all their profit on all these frilly bits. I enjoy a 9.8% customer satisfaction by ensuring our properties are exceptionally well maintained (everything thats supposed to work does, and if something goes wrong during a guests stay, they have a contact and we respond immediately to fix it!). Also the place is spotlessly clean, there is no compromise here, it MUST be spotless. Go check after your cleaners have been and look over everything, or if you clean it yourself, have another pair of eyes look it over for you. We just provide the basics, fresh bread, milk, good quality teas and coffees, cereal selection and a fruit selection. This costs us around $21 per group of up to 6 people. People rave about this especially if they have arrived late at night and can enjoy a snack before bed or have something to eat when they wake up. My advice is do the basics incredibly well, and you will enjoy very happy guests. You dont have to kill your guests with kindness, yourve already sold the room, you just have to treat your guests as you would like to be treated taking into consideration the above, and you will never have a grumpy guest who would be more than happy to recommend your accommodation or return themselves..