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No seriously, we do decorate the reception and general ground floor areas. Unfortunately none of us are very good at it so definitely no photos!
There used to be a back to front way of doing it but BDC removed the feature.
1) Yes, it is only a problem on BDC. They do very little vetting of cards that come through the system, leaving that to us hosts.
Not all countries have the Payments by Booking system available, as we don't.
2) This is an annoyance and happens from time to time, the Invalid Card reporting system seems erratic on this. Sometimes a last-minute, invalid card will only be given one hour to re-present a valid card, other times 24 hours which is obviously plain daft.
We also receive bookings within 24 hours of check-in that are not marked as last minute at all, confused.....yup!
3) Not at all, as long as you use the correct procedure i.e. use the report card as invalid button on the booking page, wait 24 hours and then cancel (assuming no valid is presented) the reservation at no cost to yourself.
I personally believe that us hosts should be allowed to enter the amount of hours the booker has to re-present a valid card before cancellation. You get a sixth sense for scammers and time wasters and it would be nice to clear them off the system much quicker.
Yes, it would be very sensible.
In the meantime here is the main list again.
By message is not an acceptable method.
Customer must actually make the cancellation first. According to your cancellation policies you may then grant, refuse, charge or whatever.
Just another point.
Remember that people who regard pets as "dirty" or even have allergies to pet hair etc. will avoid your place. I guess you need to weigh up whether your area attracts more people likely to have to pets or otherwise.
As we are a hotel we must have a no-pets policy, it's the only way for us (despite being dog lovers ourselves!).
This comes up so many times and still BDC turn a deaf ear.
Our few anonymous, negative reviews have been from truly awful guests. It's very telling that this type of guest puts in such reviews, nasty to the end!
Forget it and move on but I do agree they should not be allowed.
Do you have full access to extranet via the previous owners login credentials?
Have you edited all the contact details and bank credentials to yours?
I suspect maybe you have set up a new account instead of carrying on the old one. Is extranet prompting you for a verification code when you login?
Disadvantage, takes time.
Advantage, clean account with no old reviews.