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Be flexible. Be kind and generous. Generous in towels for guests, generous in food, in types of teas, generous with listening, in check in time, check out time (within reason) .
We use beautiful Nutrimetics products in full size containers and guests use what they need and leave the rest. But sometimes they love them so I give them the full containers. We are always asking our guests do they need anything? We also offer our guests a lift up to the local hospital and to local functions. They love it!