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I have to say it is always a pleasure dealing with Booking.com. Helpful efficient and reliable
My guests often comment on the spotlessly clean white bedding. Flowers chocolates and biscuits are well accepted.
B& B Dutchman
Warm welcome is of utmost importance
Free drink at our pub or in the summer free braai upstairs with us.
Enjoy all the tips
Thank you one and all
Dawn B& B Dutchman
For a small little B&B I run I try to say thank you by making their stay enjoyable and hearing that they will tell
their friends about us.
As difficult as this may seem running a guest house means you needs to have the ability to relate to all people no one is the same. Evaluating your guests would be of no avail as I see it.
Each review gives me an insight into how I am doing. Accept reviews as a bench mark on your performance and if needs be take note on how to improve hard as this may seem.
Zero defect is what guests expect and one needs to check each and every time. A friendly apology is all you could do and perhaps offer a discount if needs be.