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I'm in Tunisia, and IT IS high season. We do not have local offices but we're attached to the Moroccan offices. 4 landlines do not answer !!
I'm managing 2 hotel properties on Booking.com. The first is going without any major issues. For the second, sales have been opened for few days then been closed with no prior notice. After 1 week, and many messages of the type "we will get back to you soon" I got a valid response explaining that I did not introduce the Location Confirmation Code. But on the extranet, at that time, they show that I have still 2 weeks to introduce this code (the time needed to receive this letter by snail mail) .
Below I happily share my last message to Booking.com , that will explain the extent of my frustration :
"It's been 6 days since you told us that you would answer in 3 days.
It's been 1 week since I sent you my last message.
It's been 12 days since we first reported our issue.
It's been 2 weeks since sales are closed on our property.
In conclusion, it's been a very big disappointment to treat with The World's Largest Online Reservation System's Support Department."
Any Tips how I can solve my problem ? Before I decide to drop booking and concentrate on Expedia or any other OTA ?