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Risk Free? RISK FREE for Booking.com............ vitual booking made on 03 Nov for arrival date 8th Dec, guest cancelled.......status flagged "risk free" spoke booking.com, yes confirmed a "risk free" booking, if we dont find replacement guest, will pay you.....cool!
Let me make this clearer from a property owners prospective...guest booked on the 03rd Nov inventory is now filled....guest cancelled....flagged "risk free" inventory still filled.,,,what this means, room CANNOT be booked by any other channel or website.....booking.com has full control over inventory on room & date.....thats ok, if booking.com honour the "risk free" status, but when they dont....,..YOU LOOSE!
Part of the responding email we recieved after calls to booking.com in which operators & floor supervisors all confirmed "yes we will either reactivate the virtual card provided or re-issue virtual card for payment on next day!
EMAiL - Following your previous request, we have further investigated this case and also contacted the relevant department. We regret to inform you that this reservation is not eligible for the payout even though it is part of the risk-free program.The original terms and conditions related to the cancellation policy for this reservation allowed the guest to cancel it free of charge, until Nov 23, 2018. The guest cancelled it 2018-11-12 at 13:10:09. Please note, the cancellation policy stated the following: 'If the guest cancels between Nov 23, 2018 and Dec 4, 2018, we'll find a replacement guest for the same dates. If we can't find a new guest, we'll pay for this reservation. After Dec 4, 2018, the guest will be responsible for paying for the reservation.'
NOTE: even though it is part of the risk-free program.......
Naturally after loss of income, we opt out of "risk-free" we are a small boutique hotel, we chose to have control over our room inventory!
Our little Garden Nook
Hi Maarsco, we're with you on this subject LOCATION. A individuals interpretation of the word location, can be very broard. Is it geographic or a site or position or situation or all????
'DEFINITION' of the word LOCATION would definitely resolve this problem of, location rating by guests, assuming bookings.com reviews these comments........
Prevention is always the best. I would suggest revision on your policies. Ensure guest are made aware of your policies prior to booking.
Samples Noise: For the comfort of other guests we have strict no noise policy after 10 pm.
No Party Policy:This policy is designed to ensure that all our guests can enjoy their time with us and not be inconvenienced through noise and action of others. Any guest failing to comply with this may be asked to leave without refund.
Address your main concerns/complaints, then update your policies. The most important thing is to follow through on your policies. You will then gain more trusted guests.
Clarification on airbnb, not just homes anymore, opened to hotel b&b hosts in 2018 & now joined with siteminder. They diversified. The key word is DIVERSITY. The review system needs to change.
Location Location Location What do our guests truelly think, the meaning of the word Location is?? We are located 250mm from town center on a quite road close to shops resturants pubs etc ....12km to beach, 5km to natural reserve. We are constantly scored lower on location and have had written reviews state " a bit far out of the way" which tells us that guests, when in this area, book on availabilities, price, visual images, facilities, proximity to where they are or heading, not a location. Either place definition on the word "location" or remove it all together.