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Dear Laura,Thank you for your message. I am sorry for that. That was my first time and I did'nt know that.
Hi Ritchie Michael,
I don't have that problem, yet. I paid the invoice and mostly it's pending for halfday and then it shows paid. Try to contact your local agent.
Hi Lisa Burrow,
If you hit the button saying "Pre payment needed" or something like that, you can get the credit card information since date of reservation. You have to record it and charge it (by using your POS) according to your cancellation policy. And don't forget to ask the client to sign on the charged paper.
I had the same problem two weeks ago and lost the difference. I even was insulted by the clients and also they posted a bad review about my hotel. Do not expect prompt support. I posted about it a few hours earlier. I am sorry for you. I felt the same.