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Hi Fluff, So I called and got through to a human which was a task I have to say, I then actually believed for a moment that this could all be sorted, how wrong was I!
So it goes that because the couple who rented changed details on the extranet account like the contact number and email its only them that can do anything with it even though I can prove its my house and I’m living there and I opened the account, the customer support team were not helpful in the slightest, so I am no further forward.
I am however now going to sell the property and will be cancelling the rural tourism licence so that will make it illegal to be listed as a bed and breakfast, I will be sending BDC a copy of this notice but I doubt they will take any notice of it, I have also issued them with a DCMA takedown notice as the photos are mine but again they just reply with the standard email asking for my booking number.
Do these customer service agents even read anything that’s sent to them or are they all just zombies pushing button to send a pre scripted reply to everyone!
Thanks for getting back to me I appreciate that.
The UK numbers are all dead.
Its mainland Spain.