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Hello Isi AR
I feel your frustration. Our lodge is new and we have a very large room with two rooms inside the main room. It was meant to be two dressing rooms?? one with a window. We changed it to one dressing room and a bedroom inside the main room. We were forced by booking.com to give guest that booked for four adults, a free room. Their excuse was, guests don't always read the policies. And how can we have four guest in a room, ONLY TWO are paying but all four insist on breakfast as it is a B&B. We would love to let the whole place to families but are now forced to change our child policy to no-children as we have had too many problem bookings.
Our Lodge (Chara Lakeside Lodge) is in Wilderness, South Africa, apparently in the "hub". We have been open for three months now and not one booking. I approached BDC and they suggested a "flash deal" which would move our site to the front page (I couldn't even find my page). After a week I contacted BDC to say I still don't see our listing. They promised to call back the same day, which didn't happen. I have been very busy on face book which is also very new to me, but am desperate for some bookings.