I do the same. Each time a guest books on BDC, I immediately send them a "Thank you" in that states check in times and a reminder to check our cancellation policy. Because we are not a 24 hr. Motel, I also extend to the guest that we will make special arrangements with them in case they need to check in past our hours... they appreciate that very much. However, again, as stated in my above comment, if we have no vacancies due to guests booking 2 or more days with us and we have no other rooms to allow the guest that has decided to check in early prior to Check out times, unfortunately we cannot give them another room.
We do not have a restaurant on property, there is a place they can go for breakfast/coffee less then a mile from here.
Generally, especially On Season we always have No Vacancies. So this makes it hard for us to be able to allow a guest to check in to a room that is not ready due to the present guest has not checked out yet.
Now our biggest issue is, more so than checking in early, is a guest that does not read nor respond to us trying to reach out to them regarding check in times. Meaning, if after our check in times and we have now closed. It becomes a No Show on their part. I have attempt to call the guest if they are not here by a certain time to let them know that check in times are almost past and if that is the case, as stated above, I would make arrangements with them for a late check in (arranging room entry and payment). We do this so the guest does not have rush in. Now if the guest still does not respond to this, then I reach out to BDC and if they are unsuccessful, Then again considered a No Show. At that point. The guest could be subject to room entry.
For us the only problem would be if we had no vacancies. Otherwise we could just allocate the guest to another room. However, if there are no rooms available due to other guests that had occupied the other rooms the night before and are staying, then we otherwise allow the guest to check in. And explain to them this is why we have check in times and check out times. Example, The guest arriving that day came at 9am way before check in time and before check out time for the previous guest.. our check in times are from 1-9:30pm (we do however make special arrangements for guests unable to check in by 9:30pm). With that being said, we did not have anywhere for the guest to go. So I suggested they leave their luggage with us here in the office, go to breakfast at the diner just up about a mile. However they were not happy. In a case like this, it is on the guest that did not abide by check in times and assumed they could just check in. She had stated she did not see where it stated check in times (I do know as we all do there is a portion on the where the guest sees "Important info you should read") and to it to be known that she was leaving a nasty review... oh she did and lied about the room. She was here for a 2 day stay. So, point is, maybe these check in/check out times should be listed somewhere the guest must check off a box stating they read this
Jessica & Jay,
I do the same. Each time a guest books on BDC, I immediately send them a "Thank you" in that states check in times and a reminder to check our cancellation policy. Because we are not a 24 hr. Motel, I also extend to the guest that we will make special arrangements with them in case they need to check in past our hours... they appreciate that very much. However, again, as stated in my above comment, if we have no vacancies due to guests booking 2 or more days with us and we have no other rooms to allow the guest that has decided to check in early prior to Check out times, unfortunately we cannot give them another room.
We do not have a restaurant on property, there is a place they can go for breakfast/coffee less then a mile from here.
Generally, especially On Season we always have No Vacancies. So this makes it hard for us to be able to allow a guest to check in to a room that is not ready due to the present guest has not checked out yet.
Now our biggest issue is, more so than checking in early, is a guest that does not read nor respond to us trying to reach out to them regarding check in times. Meaning, if after our check in times and we have now closed. It becomes a No Show on their part. I have attempt to call the guest if they are not here by a certain time to let them know that check in times are almost past and if that is the case, as stated above, I would make arrangements with them for a late check in (arranging room entry and payment). We do this so the guest does not have rush in. Now if the guest still does not respond to this, then I reach out to BDC and if they are unsuccessful, Then again considered a No Show. At that point. The guest could be subject to room entry.
For us the only problem would be if we had no vacancies. Otherwise we could just allocate the guest to another room. However, if there are no rooms available due to other guests that had occupied the other rooms the night before and are staying, then we otherwise allow the guest to check in. And explain to them this is why we have check in times and check out times. Example, The guest arriving that day came at 9am way before check in time and before check out time for the previous guest.. our check in times are from 1-9:30pm (we do however make special arrangements for guests unable to check in by 9:30pm). With that being said, we did not have anywhere for the guest to go. So I suggested they leave their luggage with us here in the office, go to breakfast at the diner just up about a mile. However they were not happy. In a case like this, it is on the guest that did not abide by check in times and assumed they could just check in. She had stated she did not see where it stated check in times (I do know as we all do there is a portion on the where the guest sees "Important info you should read") and to it to be known that she was leaving a nasty review... oh she did and lied about the room. She was here for a 2 day stay. So, point is, maybe these check in/check out times should be listed somewhere the guest must check off a box stating they read this